With Christmas Shopping here - please be aware of the Bank's Fraud Prevention Service. You may have unusual shopping patterns which may trigger a fraud alert. Your card may be placed in warm status until the Fraud Center can verify your charge.
Here's how it works:
When potential fraud is detected, you will receive an automatic email notification from The Citizens Bank, with the option to reply with "fraud" or "no fraud."
One minute after the email, you will receive a text alert from 32874 between 7am and 9pm EST, which also has the "fraud" or "no fraud" option.
If there is no response received from you, five minutes after the text alert, you will receive automatic phone calls to confirm or deny fraud.
A couple of things to remember:
Our messages will never ask for your PIN or account number.
The phone number for our Fraud Center has changed to 1-800-417-4592. If you add this number to your phone contacts and label it "Fraud Center," it will display whenever you get a call from this number.