About Us

Christmas is here and so is Fraud Prevention!

With Christmas Shopping here - please be aware of the Bank's Fraud Prevention Service. You may have unusual shopping patterns which may trigger a fraud alert. Your card may be placed in warm status until the Fraud Center can verify your charge.

Here's how it works:

Step 1-Email:
When potential fraud is detected, you will receive an automatic email notification from The Citizens Bank, with the option to reply with "fraud" or "no fraud."

Step 2-Text:
One minute after the email, you will receive a text alert from 32874 between 7am and 9pm EST, which also has the "fraud" or "no fraud" option.

Step 3-Call:
If there is no response received from you, five minutes after the text alert, you will receive automatic phone calls to confirm or deny fraud.

A couple of things to remember:

Our messages will never ask for your PIN or account number.

The phone number for our Fraud Center has changed to 1-800-417-4592. If you add this number to your phone contacts and label it "Fraud Center," it will display whenever you get a call from this number.