Please be aware of the Bank's Fraud Prevention Service. If the Fraud Service detects unusual patterns - this may trigger a fraud alert. Your card may be placed in warm status until the Fraud Center can verify your charge.
Here's how it works:
When potential fraud is detected, you will receive an automatic email notification from The Citizens Bank, with the option to reply with "fraud" or "no fraud."
One minute after the email, you will receive a text alert between 7am and 9pm EST, which also has the "fraud" or "no fraud" option.
If there is no response received from you, five minutes after the text alert, you will receive automatic phone calls to confirm or deny fraud.
A couple of things to remember:
-Our fraud center will never ask for your PIN or account number.
-It is still important to review your account regularly via NetTeller or your monthly statements.
If you see anything suspicious, please contact your local branch immediately.