About Us

Fraud Prevention Information

Please be aware of the Bank's Fraud Prevention Service. If the Fraud Service detects unusual patterns - this may trigger a fraud alert. Your card may be placed in warm status until the Fraud Center can verify your charge.

Here's how it works:

Step 1-Email:
When potential fraud is detected, you will receive an automatic email notification from The Citizens Bank, with the option to reply with "fraud" or "no fraud."

Step 2-Text:
One minute after the email, you will receive a text alert between 7am and 9pm EST, which also has the "fraud" or "no fraud" option.

Step 3-Call:
If there is no response received from you, five minutes after the text alert, you will receive automatic phone calls to confirm or deny fraud.

A couple of things to remember:
-Our fraud center will never ask for your PIN or account number.
-It is still important to review your account regularly via NetTeller or your monthly statements.
If you see anything suspicious, please contact your local branch immediately.